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If you change your mobile number, you must update your myGov account first, in your account settings. Code sent by SMSĪ one-time use code is sent by SMS to your mobile phone. The two factor strengthens the security of your account by using a security token, instead of an answer to a question, someone else may know. Using your password and a code to sign in is known as two factor authentication. You can get a code by SMS or from the myGov Code Generator app. Using a code is the preferred secure option when signing in to myGov. If this happens, you will need to create a new myGov account. Your account may become permanently locked. If you cannot remember the answers to your secret questions after 2 hours and you keep getting the answer wrong,

When you sign in, if you get the answer to your secret question wrong 5 times, myGov will temporarily lock your account for 2 hours. You can use the suggested questions or you can create your own. Secret questions and answers help keep your account secure. More information is available if you have entered the wrong password too many times and have a locked account. If you get your password wrong 5 times, myGov will temporarily lock your account for 2 hours. If you have forgotten your password, select the Forgot password link on the myGov sign in page. Your password can have any of the following characters: ! # $ % ^ & * Forgotten password Sequential characters (for example, you can't use AAAA or 1234). not use the same character repeatedly or have any.not be the same as 1 of your last passwords.Your password will be displayed on screen as you enter it by selecting ' Show password'. you have chosen to use your mobile number to sign in, in 'Account settings'.you can verify it belongs to you by entering a code we sent you.

it is not already used by someone else when they sign in.

You can sign in with your mobile number if: So if you share an email with someone, only 1 of you can use that email. You can sign in with the email address you used to create your myGov account.Įach myGov account must have a different email address. Your myGov username has 2 letters and 6 numbers, for example, XY123456. We email you a username when you create a myGov account.

select the Forgot username link on the sign in page.

the email address you told us when you created your account.

If you have forgotten your username, use either of the following:

your mobile number (if you have enabled this option).

the email address you used to create your myGov account.

If you don't have a myGov account, select Create a myGov account on the myGov sign in page.

10.2 Lost messages when you unlink services or close your account.

10.1 Change how we tell you about new messages.

7.1.1 Unable to link a service because details don't match.

3.2 Secret questions - change or add new ones.

1.4.2 Code from the myGov Code Generator app.